Who We Help / Operations Teams
Understand operational performance, costs and bottlenecks.
Bring together operational data so your team can track delivery, capacity and the issues affecting performance.
ContactQuestions your reporting should answer
- 01
Where are delays occurring?
- 02
Are we meeting service targets?
- 03
Which locations or processes cost more?
- 04
Where is capacity underused or under pressure?
From data to decisions
What Kiva can help you build
Operational dashboards, cost analysis, location comparisons and agreed performance measures.
Kiva helps define measures that reflect how your business operates. We connect agreed operational records, review data quality and build reporting for delivery, capacity and cost comparisons. Availability of reliable timestamps and cost records affects the analysis.
Key performance indicators (KPIs) are the agreed measures your team uses to review performance.
Built for Operations Teams
See a relevant report
Jan–Mar · Sample actuals
Capacity used
71.3%Available hours
2400On-time rate
89.3%Branch A
92.0% on time750 / 1000 hours
460 on time / 500 orders
Branch B
85.0% on time600 / 800 hours
306 on time / 360 orders
Branch C
90.0% on time360 / 600 hours
216 on time / 240 orders
Capacity used = recorded hours ÷ available hours. On-time rate = on-time deliveries ÷ orders.
Illustrative report using sample data. This is not a client result.
Start with the information you already have.
Orders, promised and actual delivery dates, service targets, capacity records and operational costs by process or location.
We review data quality and access during scoping. Agreed preparation, validation, documentation and training form part of the project. Reporting content, integrations and ongoing support are defined in a written proposal.